FAQ
- 1 - Products
- 2 - Delivery
- 3 - Ordering, Payments & Fees
- 4 - Cancellation & Return
- 5 - Customer Service
Products
What types of fragrances do you offer?
We offer a niche fragrance range with three collections and Limited Editions. The juices are all perfume extracts created by our nose @larchitect.paris. Our fragrances are inimitable and unisex.
Are your fragrances authentic?
We offer a niche fragrance range with three collections and Limited Editions. The juices are all perfume extracts created by our nose @larchitect.paris. Our fragrances are inimitable and unisex.
Do you offer samples?
We offer a niche fragrance range with three collections and Limited Editions. The juices are all perfume extracts created by our nose @larchitect.paris. Our fragrances are inimitable and unisex.
Are your Limited Editions numbered?
We offer a niche fragrance range with three collections and Limited Editions. The juices are all perfume extracts created by our nose @larchitect.paris. Our fragrances are inimitable and unisex.
Delivery
We deliver all over the world!
Delivery costs are calculated according to your postal address.
International orders may be subject to customs duties and taxes, which you must pay.
These charges vary according to the country of destination. You can find out more on the Customs website.
Once your order has been dispatched, you will receive a tracking number by e-mail.
Delivery takes an average of 7 to 10 days.
Ordering, Payments & Fees
What happens if my product is no longer in stock?
You will be informed as soon as possible and given the opportunity to cancel your order. You can either ask for a refund or exchange your product!
How can I pay for my order?
You will be informed as soon as possible and given the opportunity to cancel your order. You can either ask for a refund or exchange your product!
Are there customs charges for international orders?
You will be informed as soon as possible and given the opportunity to cancel your order. You can either ask for a refund or exchange your product!
Cancellation & Return
CANCELLATIONS can be made within 24 hours of the order being placed.
After this time, the order is processed and can no longer be modified.
It may be returned on receipt and reimbursed.
RETURNS must be requested from the seller within 14 days of delivery (sav@byron-parfums.fr).
Any claim made outside this period will not be accepted.
Product returns will only be accepted for products in their original condition (packaging, accessories, instructions, etc.).
Customer Service
You can contact us by e-mail (sav@byron-parfums.fr) or via our online contact form. Our Customer Service team is available to answer all your questions from Monday to Friday.